Refund policy

+ How do I place an order?

If you wish to add an item to your basket, click the 'Add to Cart' tab on the product listing. Once you are ready to check out, go to your basket and click the 'Check Out' button. Enter your shipping information and select the desired postage method. Here, you will be asked for your payment details and your order will be placed.

 

+ Which payment methods do you accept?

We accept all major Credit and Debit cards, as well as Upi ,Paytm ,Gpay

 

+ When will my item be dispatched? 

All orders are dispatched within 1-2 working days after payment confirmation. Shipping times may take longer during busy periods. 

 

+ Can I amend my order?

We cannot amend an order once it has been placed. If you have entered your address incorrectly, we advise to contact us via our contact form, or business.rubyball@gmail.com

We try to work through our orders as quickly as possible to ensure a speedy and efficient delivery time for our customers. Therefore, it is advised to contact us immediately. If your order has already been shipped, we will not be able to cancel your order. We are also not liable for any orders that are sent to an incorrect address. If your parcel is unable to be delivered and therefore 'returned to sender', we will issue a refund for the items, once they have successfully come back to us. 

 

+ The size of an item I purchased does not correspond to the size it was listed as?

Due to the nature of second-hand clothing, there are clear discrepancies in sizing. This is because of many reasons, which include but are not limited to: washing, shrinking/stretching and variations of styles throughout different eras. For example, a size medium from the 1980's will fit differently to a size medium from the 1990's. Sizes typically also vary between different brand labels, for example a Screen Stars large tag may differ slightly to a Jerzees large tag.

We will always state what the products actual 'size label states', as well as our 'recommended size'. This is particularly apparent with our range of vintage trousers, especially Levi's jeans, whereby the fit has changed over time and the badge is therefore not accurate to the actual measurements. 

Please note that vintage sizing is subjective and we therefore cannot be held accountable for the size we list our products as. We strongly advise that you use our product measurements provided on each product listing. Please note that all measurements are taken when the item is laid on a flat surface and are there as a guide for customers. We cannot be held accountable for minor discrepancies in measurements. 

 

+ Can I return an item?

We are confident that you will be happy with your order. But if you are not, do not stress. Items can be exchanged or you can have a full store credit within 2 days but you cannot return it.Please allow 7 days for us to process your return once it has reached out warehouse.

 

+ My item arrived not in the condition it was stated as?

With the nature of vintage, all items have been previously worn. However, we always try to state/photograph any significant defects in the item description. Please bear in mind that defects to the inside of an item, or tiny nicks that may be missed during the photography stage do not count as significant damage. 

Much of our stock dates back decades, as we prefer to sell vintage products with unique characteristics that are only developed with time and wear. 

We will not accept any requests that we cover a return shipping cost on items that are meant to have distressed characteristics.

If you have an item in question, please firstly check back the product listing you purchased. If the damage is significant and not stated, please contact us immediately via business.rubyball@gmail.com

If you have any further questions please don't hesitate to contact us.

Thanks,

Team Rubyball